Privacy Policy

1. Scope

This Privacy Policy explains how Zele collects, uses, stores, and protects personal data when you use our website and software service.

For data protection queries, contact [email protected].

2. Data we collect

We may collect account details, household setup information, recipe and planning content, inventory records, support correspondence, and billing-related metadata required to run the service.

• Account data: name, email address, login credentials, and account preferences.
• Usage data: feature interactions, timestamps, and operational logs.
• Content data: meal plans, recipes, stock records, and related household inputs.
• Support data: requests and correspondence sent to our team.

3. How we use personal data

We use personal data to provide and maintain the service, process subscriptions, respond to support requests, improve performance, and protect the platform against misuse.

• to deliver core functionality and account administration;
• to process payments and manage subscription lifecycle events;
• to detect abuse, secure the platform, and troubleshoot incidents;
• to communicate product updates, service notices, and support responses.

4. Payments

Payments are processed by trusted third-party providers. Zele does not store full payment card details on its application servers.

Payment providers process personal data in line with their own policies and compliance frameworks.

5. Data retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Data is deleted or anonymised when no longer required.

Retention periods vary by data category, legal requirements, and operational need. Backups may persist for a limited period before secure rotation.

6. Your rights

Subject to applicable law, you may request access, correction, restriction, portability, or deletion of your personal data, and may object to certain processing activities.

Where consent is relied upon, you may withdraw consent at any time without affecting prior lawful processing.

7. International transfers and security

Where data is processed by third-party providers in other jurisdictions, we apply appropriate safeguards. We also maintain technical and organisational measures designed to protect personal data.

Safeguards may include contractual protections, access controls, encryption in transit, and role-based permissions across systems that process account data.

8. Policy changes and contact

We may update this policy from time to time. Material updates will be reflected by a revised "Last updated" date and may be communicated through the service.

For privacy requests, contact [email protected].

Professional note: this page is a practical policy draft and should be reviewed by qualified legal counsel before publication as final legal text.